Legal
Refund Policy
This Refund Policy explains how cancellations, refunds, and payment failures work for Tradator subscriptions processed through Xendit. By subscribing, you agree to this policy alongside our Terms of Service.
1. General
Tradator offers monthly and annual subscription plans. Fees are charged in advance for the billing period you select. All prices are shown before checkout.
2. Monthly plans
Monthly subscriptions are non-refundable once the billing period has started and the service has been used. “Used” means any active subscription period during which your account had access to paid features, including connected accounts, webhooks, or automation.
You may cancel at any time from your account settings. Cancellation stops future renewals; access continues through the end of the current paid month unless otherwise stated.
3. Annual plans
Annual subscriptions may be eligible for a full refund within 14 days of the initial purchase or renewal charge, provided you contact support@tradator.app within that window.
After 14 days, annual plans are non-refundable for the remainder of the term. You may cancel to prevent auto-renewal at the end of the current annual period.
Annual prices may be displayed as an effective monthly rate at checkout; the full annual amount is charged at purchase or renewal.
4. Failed payments
If a payment fails or a subscription becomes past due, we may:
- Retry or follow up on the charge through Xendit according to applicable billing procedures
- Send billing notices to your registered email
- Suspend access to paid features until payment is successfully resolved
- Cancel the subscription after repeated failed payment attempts
Restoration of access after payment depends on successful charge completion. We are not responsible for losses arising from suspension due to non-payment.
5. Chargebacks and disputes
If you believe a charge is incorrect, contact support@tradator.app before initiating a chargeback. Unjustified chargebacks may result in account suspension pending investigation.
6. Exceptions
Refunds required by applicable consumer protection law will be honored. We may offer discretionary credits or refunds in cases of extended platform outages caused solely by Tradator, at our sole discretion.
7. How to cancel or request a refund
Cancel from your workspace billing settings at app.tradator.app, or email support@tradator.app with your account email and billing details. Refund requests are reviewed within 5–10 business days.
8. Contact
Billing questions: support@tradator.app